Riverwood Holidays
Riverwood Holidays
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RiverWood Holtel Booking

Terms and Conditions

Package Inclusions:

  • Accommodation as per package or as mentioned.
  • 1 Night Houseboat stay as per package or as mentioned..
  • Breakfast / Dinner as per hotel buffet as per package or as mentioned.
  • Srinagar Airport to Srinagar Airport transfers and on the way sightseeing by private taxi as per plan only.
  • All transfers & sightseeing by mentioned vehicle. For upto 4 persons Sedan and for upto 6 persons SUV Innova/Scorpio/Tavera . Rest as per plan and package.
  • Tolls , parking , heater , driver’s allowance, food , accommodation.
  • Complimentary 1 hour Shikara ride as per package or as mentioned.
  • Anything mentioned specifically In written form as an inclusion.

 

Exclusions

  • AC is NOT Included and in case used in cab during trip will be charged as per charges  mentioned in Cab policies.
  • Entrance tickets for parks , museum etc.
  • Any adventure sport or activity like pony ride , Gondola ride, ATV , rafting etc.
  • Personal expenses like Room Service, Tips, Alcoholic drinks , Bottled water , Camera , Photographers etc.
  • Restricted areas and optional tours like Inner circuit of Gulmarg, Chained Jeep Tangmarg to Gulmarg and back , Gund to Sonmarg and back in heavy snow condition, Inner village points Aru , Betaab, Chandanwari, Zero-point, Zojila , Drass etc.
  • Any Expenses due to natural disaster , human error , road blockage , weather condition , flight delay etc.
  • Anything not mentioned in the inclusions is an exclusion.

Exclusion : ✓ Lunch ✓ Any Entry Tickets for sightseeing. ✓ Air Ticket, helicopter Gondola Tickets, Any Entry Fees, Porter, Pony charges, etc. ✓ Anything not mentioned in inclusions ✓ Chained Vehicles, if require Not include .

 

Supplementary cost : ✓ Gondola ride at Gulmarg per pax 1st phase @800 // both 2nd phase @1,900 per pax. ✓ Sonmarg sightseeing @ 5000 per cab Guest have changed the cab because of union. ✓ In winter fron Tangmarg to Gulmarg , if the road closed then Snowjeep required. ( The cost for snowjeep will be extra , direct payment to the taxi Union ) ✓ Train /Airfare . ✓ Shopping. ✓ Garden entry

 

General Terms and Conditions:

  • No refund will be made for any unused accommodation, missed meals, transportation segments, sightseeing tours or any other service. Such unused items are neither refundable nor exchangeable.
  • Room allocation is done by the hotel depending upon availability at the time of check-in in the category of room as specified on your confirmation voucher.
  • No request of specific room number/ room would be entertained. No refund shall be claimed, if the services & amenities of hotel were not up to your expectations, it will be considered on case to case basis
  • Based on availability of Rooms, Hotels can be shifted to Similar kind.
  • Based on availability scenario at hotels the planned destinations might be shifted up/down.

 

Confirmations –

  • For the confirmation of the package, you must deposit the 50% amount in our provided Bank account details. You can pay booking amount via Cash, cheque, NEFT, RTGS, Online Transfer in any of our given payment mode/ Paytm/ Bhim App etc… The rest of the amount has to paid in Full on Arrival.

 

Policy

 

  • Accommodation in the itinerary at the mentioned hotels or the similar hotels.
  • Meals will not be provided if traveller is not on time.
  • The confirmation is subject to availability of Hotel/ Cab/ Airline tickets & rates
  • AC will not work in Hill Stations.
  • Rooms are subject to the availability.
  • No reservation/rates/ would be guaranteed without successful receipt of booking amount.
  • Safari Zones are subject to availability at the time of booking, in case of non- availability of core zone landscape safari would be provided. Riverwood holidays is liable for only those commitments, which is written in the package.
  • The above rate is valid only for mentioned dates/ month only.
  • Riverwood holidays is responsible for only those services which is mentioned in the package.
  • Travellers giving good reviews will avail 10% discount on their next booking.
  • If we are not able to get the original hotels, shall provide equivalent/ alternative hotels. 
  • Base category rooms will be provided in every package category unless asked for an upgrade or specific room category.
  • Extra bed means Extra mattress. Heater charges would be extra & direct payable basis. If rescheduling is done then change in price will be chargeable by traveller.
  • All other service other than inclusion would be on direct payable basis.
  • All extras other than mentioned above are payable directly at hotel/ service provider.
  • If any hotel is not available at the time of confirmation, alternate accommodation will be suggested and confirmed only after approval from your side
  • The package will be confirmed, only after your confirmation with 100% advance payment within 2 days of your Arrival. In case of non-payments as per schedule the trip stands cancelled.

 

 

  • Cancellation : – Acceptance of cancellation is subject to approval by Riverwood holidays management  within genuine reasons ambit only. 
  1. Before 40 days prior to check-in date/Arrival date Flat 5000 will be levied as service charges
  2. Within 40 days till 30 days 50% Of the Total Package Cost
  3. Before 29 days till 15 days prior to check-in date 80% of the Total Package Cost
  4. Within last 14 days full package amount will be charged.

NOTE: For black-out days like sandwich weekends, Holidays (Christmas, Diwali, Eid, Republic day , Independence day etc)  , New Year, Festivals  etc NO Refund will be given in any cases.

 

In case of natural disaster Lockdown political changes the tour will be rescheduled with credit note of 3 month as per updated tariff and plans.